AVP, Experience Design

Role Summary

Reporting to the VP, Digital Channels, Health Member Journey, and Experience in the Client Experience Office (CXO), the AVP, Experience Design leads the Client (CX) and User Experience (UX) chapters for Sun Life Canada’s digital platforms. The role involves collaborating with CXO, business units, technology, and marketing to create industry‑leading client experiences that drive business outcomes. The position requires entrepreneurial, technically proficient leadership to shape the customer journey and support Sun Life Canada’s priorities.

What will you do?

Experience Design

• Provide experience design expertise across the entire portfolio of journeys, acting as champions for clients throughout product and service development lifecycles.
• Translate strategic vision into short‑term and long‑term journey, CX, and design roadmaps, aligning priorities across business units and partners while driving measurable client, employee,...