Associé au service client à distance - Bilingue - 24 $/ heure (Saint-Jérôme)

Tier 1 Patient and Member Support Representative

We are seeking an exceptional member support representative to provide outstanding customer service to patients and members within a call center environment.

Key Responsibilities :

• Manage inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently, including handling crisis situations when required.
• Work independently and collaboratively as part of a dynamic team.
• Communicate telephonically, clearly and articulately explaining complex concepts to a diverse member base.
• Utilize superior problem solving capabilities and organizational acumen to address challenges effectively.

Requirements :

• Exceptional empathy and active engagement with members & patients, demon...