Associate Vice President, Everyday Banking, Canadian Banking Contact Center (CBCC)

Description

Department Overview

At TD, the Canadian Branch Contact Center (CBCC) operates within Canadian Personal Banking (CPB) and is focused on delivering customer support and advice through inbound and outbound contact channels. CBCC plays a critical role in extending the branch experience beyond physical locations, supporting customers across phone and digital-assisted channels.

Internally, CBCC is supported by multiple teams, including frontline advisors, specialized servicing units, workforce management, training, quality and performance, and support functions. The organization partners closely with other CPB business lines, operations teams, and technology platforms to ensure consistent, compliant, and high-quality customer experiences.

CBCC is responsible for a wide range of customer interactions, including: