Opportunity Description
Lead TD Wealth's dynamic Wealth Contact Center as an Associate Vice President in Markham, Ontario. Empower client growth and optimize operations through AI integration and innovative strategies.
This leadership role oversees a modern, AI-enabled Wealth Contact Center focusing on investment services and client support. With responsibilities including executing strategies for Direct Investing and collaborating with various departments, you will drive measurable outcomes and enhance operational excellence. Your leadership will influence about 10 direct reports and extend to 500 indirect reports.
Key Responsibilities:
• Lead AI-enabled center driving client growth and advice quality
• Execute strategies for Money-In-Advice and Direct Investing
• Promote talent development for high-performing teams
• Collaborate with Technology for effective service delivery
• Ensure compliance with regulatory standards in AI-enabled advice
...
This leadership role oversees a modern, AI-enabled Wealth Contact Center focusing on investment services and client support. With responsibilities including executing strategies for Direct Investing and collaborating with various departments, you will drive measurable outcomes and enhance operational excellence. Your leadership will influence about 10 direct reports and extend to 500 indirect reports.
Key Responsibilities:
• Lead AI-enabled center driving client growth and advice quality
• Execute strategies for Money-In-Advice and Direct Investing
• Promote talent development for high-performing teams
• Collaborate with Technology for effective service delivery
• Ensure compliance with regulatory standards in AI-enabled advice
...
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