Associate Technical Support Engineer - Mexico

Job Summary

As an Associate Technical Support Engineer at Drata, you will be an integral part of our Customer Support team, providing first- and second-line technical support to users of the Drata platform. This entry-level role is ideal for individuals who have a passion for technology, problem-solving, and delivering excellent customer service.

You will work closely with experienced engineers and cross-functional teams—including Engineering, Product, and Customer Success—to assist customers in resolving technical issues, understanding platform functionality, and improving their experience. This is an excellent opportunity to build deep technical skills, grow your knowledge of SaaS infrastructure, and help customers succeed with Drata’s compliance automation platform.

What You’ll Do

• Act as the primary interface for incoming support inquiries, assisting with the triage and resolution of standard technical challenges throughout the...