Opportunity Description
Job Overview
Ingram Micro is looking for a Bilingual Associate Technical Support Engineer to join its high‑performing support team. The role is hybrid, based in Mississauga with two remote days per week.
Key Responsibilities
- Respond to complex inbound technical service requests via phone and email on a daily basis.
- Diagnose, troubleshoot, and resolve technical issues across software, APIs, integrations, and infrastructure.
- Reproduce problems, conduct root‑cause analysis, and collaborate with engineering for bug fixes and feature requests.
- Create and maintain internal runbooks, FAQs, and technical documentation.
- Lead incident response or participate in an on‑call rotation for critical issues.
- Identify support trends and partner with Product & Engineering on long‑term solutions.
- Accurately log all issues and status updates in the internal tracking system.
- Understand client business objectiv...
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