Associate Director, Operational Innovation

About the role

The Associate Director, Operational Innovation is a hands‑on role responsible for translating the group’s Operational Development roadmap into managed delivery programs and driving end‑to‑end outcomes for operational improvement initiatives across RBC CM COO. This role bridges strategic framework development and hands‑on delivery through strong individual contribution, managing senior stakeholder relationships, and ensuring that operational development initiatives are executed with rigour, speed, and adherence to enterprise standards. The role also supports broader Operational Readiness activities where cross‑mandate engagement is required.

Key Responsibilities

• Lead structured operational assessments and process discovery to identify and qualify operational development opportunities, develop business cases and ROI models, and present recommendations to management for roadmap prioritisation.
• Own end‑to‑end delivery of mult...