Associate Director, Membership & Community Experience

Associate Director, Membership & Community Experience

Miles Nadal JCC
750 Spadina Ave
Toronto, ON M5S 2J2

Job title: Associate Director, Membership & Community Experience

Reports to: Chief Experience Officer

Department: Membership/Fitness

Position Summary

The Associate Director of Membership & Community Experience will play a pivotal role in customer service at the MNjcc, support the J's vision and strategic direction for optimal membership and operational success and will be responsible for overseeing both the Membership and Community Experience teams. This individual will play a strategic role in optimizing member participant experiences, improving internal workflows, and strengthening cross-team collaboration. We're seeking a candidate with strong business and sales acumen, a deep understanding of team dynamics, and a passion for service excellence and community engagement.

This leader plays a vital role in su...