Assistant VP, Claims Operations Leadership

Elevate operational strategies at Manulife as an Assistant Vice President in Health and Dental Claims. This role focuses on process effectiveness and optimizing customer experiences in a hybrid setting.As a key player in the Health and Dental Claims division, you will provide oversight of critical operational functions and support services that impact customer satisfaction and compliance. Your role will involve leading initiatives that optimize processes while ensuring quality and performance standards are met. Collaboration with internal and external teams will be pivotal to achieving the strategic goals of the organization.Key Responsibilities:
• Direct key business support and operational management
• Monitor service delivery and compliance with standards
• Collaborate across departments for seamless operations
• Drive process automation initiatives for improved efficiency
• Lead analysis and reporting on operational performanceRequirements:
• 10+ years in progress...