Assistant Manager, Member Solutions & Support

Overview

Description: Assistant Manager, Member Solutions & Support
Flexible Location, NS
East Coast Credit Union is committed to a better banking model with cooperative ownership and a focus on people, not profits. We redefine local and bring Nova Scotians together with honest lending, savings, and investment products. We are seeking a leader for the Virtual Branch’s escalation and second-level support functions, including fraud and business services support, reporting to the Senior Manager, Partnerships & Virtual Operations. The role oversees complex and sensitive member issues, ensuring excellent service, risk management, and regulatory compliance. It also supports service recovery, fraud investigations, staff coaching, and continuous improvement through trend analysis, process enhancements, and cross-functional collaboration.

Responsibilities

• Lead, supervise, coach, and develop the Virtual Branch Specialists II team, ensuring exceptio...