Opportunity Description
Take on the role of Assistant Manager in Fraud Prevention at Scotiabank, located in Scarborough, Ontario. Your focus will be on high-quality customer service and effective fraud analysis to protect the bank and its clients.
In this critical position, you lead the charge against fraud while ensuring all team goals and initiatives align with Scotiabank's business strategies. You'll conduct analyses of fraud alerts, manage case documentation, and keep stakeholders informed about decisions made. By utilizing your strong communication and analytical skills, you will help mitigate risks and improve operational efficiencies while contributing to team training and development efforts.
Key Responsibilities:
• Champion a customer-focused culture in all interactions
• Review and document fraud cases thoroughly
• Identify and investigate emerging trends to reduce losses
• Maintain accurate case management records
• Provide informal coaching and development to team members
R...
In this critical position, you lead the charge against fraud while ensuring all team goals and initiatives align with Scotiabank's business strategies. You'll conduct analyses of fraud alerts, manage case documentation, and keep stakeholders informed about decisions made. By utilizing your strong communication and analytical skills, you will help mitigate risks and improve operational efficiencies while contributing to team training and development efforts.
Key Responsibilities:
• Champion a customer-focused culture in all interactions
• Review and document fraud cases thoroughly
• Identify and investigate emerging trends to reduce losses
• Maintain accurate case management records
• Provide informal coaching and development to team members
R...
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