Assistant Manager- Customer Experience

Job Responsibilities:

• Building strong relationships with clients, understanding their needs and guiding them
• Escalation management & problem solving with the ability to anticipate customer needs and proactively addressing the same
• Learn & develop strong knowhow of our product features & functionalities
• Plan, monitor, report product implementations for a given client
• Identify risks and provide mitigation plans as part of product implementation
• Drive & manage overall governance framework
• Working closely with Sales, Support, Product & Regional / Country teams to ensure that customers are happy, engaged and achieving their desired outcomes
• Payroll implementation background preferred.

Qualification & Skills:

• Total and relevant years of experience - 1 to 3 yrs
• Excellent Communication Skills (Must know English & Spanish)
• Client Relationship Management...