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Assistant Manager, Customer Contact Centre

Prudential plc

Hong Kong, Hong Kong, Hong Kong Full-time July 14, 2026

Opportunity Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will assist Team Manager to supervise the hotline team in handling call-in customers enquiries effectively and support the new and junior staff on complex enquiries.

Job Responsibilities:

  • Assist team manager to ensure the achievement of Customer Service performance KPIs (wait time, abandon rate, response time, etc.) through regular MI, call centre applications and real-time floor monitoring.
  • Provide and process information through systems and other departments in response to customer’s con...
  • Full-time Information and Record Clerks

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