Purpose & Overall Relevance for the Organization:
Strengthen skill of consumer response and leverage global tools, best practices, and Voice of Consumer (VOC) feedback to improve relationship with consumers and brand image, quality of products and servicesBuild optimal consumer response structure in eCom / Customization program area and contribute to consumer satisfaction and business growth Key Responsibilities:
Strengthen link between business and consumers through optimal operations of response to consumer
【Consumer response quality improvement】
Maintain and improve consumer satisfaction throughout optimal response to consumers
Improve level of consumer response in Call-center by monitoring KPI (Ensure to manage / supervise outsourcing vendors)Establish structure to share internal information about marketing and products, etc. in a timely mannerDeal wi...