AR/Collections Specialist

Duties Collections Conduct thorough research and analysis of delinquent accounts, identifying root causes for non-payment, and developing appropriate strategies for resolution. Initiate timely and effective communication with clients via phone, email, and written correspondence to address payment discrepancies and facilitate resolution. Collaborate cross-functionally with the project management, sales, and legal teams as needed to reconcile billing issues, resolve disputes, address billing portal issues, and implement process improvements to streamline the collections process. Maintain records of contacts and attempted contacts with delinquent account customers. Attend weekly Finance Team meetings and Accounts Receivable meetings. AR/Other Process remote deposits daily to the bank and account for cash receipts in NetSuite. Prepare and deliver via email, accounts receivable invoices to clients. Upload invoices to various client portals and review portals for invoice status, i.e. Serv...