Applications Support Intermediate Analyst – C11

Responsibilities

• Provides technical and business support for users of Citi Applications.
• Utilizes a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short‑term resolutions, and work with relevant technology partners for long‑term remediation.
• Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participates in disaster recovery testing.
• Participates in application releases, from development, testing and deployment into production.
• Performs post‑release checkouts after application releases and infrastructure updates.
• Develops and maintains technical support documentation.
• Considers the implications of the application ...