Application Support Specialist

Role L2/L3 Production Support Location GDL/ CDMX (Hybrid) Duration Full time Responsibilities: - Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues. - Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant. - Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders. - Automate manual processes to improve efficiency. - Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations. - Possess a solid understanding of technical concepts and be capable of writing code when necessary. - Create documentation, runbooks, and code snippets to resolve issues and share them with the team. Key Criteria: - Level L2, L3 Application Support experience, preferably in the 6–10 years range. - Technical skills: Unix/Linu...