Opportunity Description
The most challenging tickets do not require another person who follows scripts. They require someone who can step into unclear contexts, misconfigured systems, conflicting evidence, upset customers, and AI-generated noise, and then determine what is genuinely broken. This position is designed for the support engineer who enjoys the unresolved case: replicating the issue, analyzing logs, tracking API behavior, examining JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI aggressively without blind reliance.
Most support organizations remain structured around ticket queues, templated responses, handoffs, and known issue documentation. We are constructing the alternative. Routine support is progressively managed by AI and L1 processes, meaning human expertise is reserved for the most complex problems. AI is not your competitor in this role. It is the instrument you control, validate, challenge, and confirm.
This position is not about copying ...
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