Opportunity Description
IntroductionThe Application Support Analyst plays a critical role in delivering reliable technical application support and maintenance across the organisation’s software estate. The role involves working closely with IT teams, product management, and stakeholders to ensure system availability, resolve incidents, and drive continuous improvements aligned with business objectives.What you'll do- You’ll provide technical application support and maintenance across the software estate, ensuring high availability and performance of enterprise systems.
- You’ll act as an escalation point for the Service Hub, resolving incidents, requests, and changes in line with ITSM frameworks such as ITIL.- You’ll collaborate with product management and stakeholders to manage backlogs, deliver enhancements, and ensure applications meet operational and SLA targets.
- You’ll perform incident analysis, reporting, and knowledge management while driving continuous service improvements and tracking v...
- You’ll act as an escalation point for the Service Hub, resolving incidents, requests, and changes in line with ITSM frameworks such as ITIL.- You’ll collaborate with product management and stakeholders to manage backlogs, deliver enhancements, and ensure applications meet operational and SLA targets.
- You’ll perform incident analysis, reporting, and knowledge management while driving continuous service improvements and tracking v...
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