Application Support Engineer (Bogotá)

We are looking for an Application Support Engineer to ensure the stability, performance, and continuous improvement of our internal digital platforms, primarily hosted on AWS.

Key Responsibilities

Application Support & Operations

• Provide L2/L3 support for business-critical applications hosted on AWS
• Monitor application performance, troubleshoot issues, and implement fixes
• Conduct root cause analysis (RCA) and maintain incident documentation
• Manage incidents, changes, and problems in alignment with ITIL practices
• Participate in on‑call rotations for after‑hours support

Technical & Platform Management

• Support applications running on AWS (EC2, RDS, EBS, CloudWatch)
• Write and optimize SQL queries for troubleshooting and data analysis
• Monitor logs, debug issues, and perform performance tuning
• Assist in deployments, releases, and hotfix implementations
• Work ...