Application Support Analyst Wealth Platforms

Take on a critical role as an Incident & Application Support Analyst for Wealth Platforms with one of our distinguished financial clients. This position is key in managing incidents and ensuring optimal platform performance.
You will utilize your skills in incident management with ServiceNow, handling everything from initial triage to resolution. Engage directly with various stakeholders to translate technical issues into business terms and facilitate clearer communication. Your efforts will directly contribute to enhancing service delivery within wealth management operations.
Key Responsibilities:
• Log and track incidents from reporting through resolution
• Identify and escalate critical issues proactively
• Validate user fixes before closing incident tickets
• Support daily processes related to wealth management
• Update knowledge articles to streamline resolutions
Requirements:
• Experience in application or incident support roles
• Strong verbal and w...