Application and Data Analyst

Position

This role is responsible for optimizing client testing cycles, resolving technical issues, and ensuring client satisfaction to maximize the use of Croesus solutions.

Main Responsibilities

• Analyze, document, and prioritize technical issues (during and outside of testing cycles);
• Rigorously follow up with internal teams;
• Act as a liaison between clients and our internal teams, translating business needs into technical requirements and vice versa;
• Administer and configure existing systems;
• Analyze the feasibility of client service requests and propose optimization solutions;
• Create KPIs and document business processes;
• Document business processes and workflows;
• Coordinate and facilitate client testing sessions and post-deployment validation (MEP) on a rotational basis;
• Be available to provide 24/7 support on a rotational basis.

Requirements

Full-time Other-General

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