Opportunity Description
Leverage your analytics skills as an Insights Specialist in the GIAC team at TD Insurance, located in Montréal, Quebec. This role is aimed at those with a robust analytical background eager to impact decision-making.
As part of the Data, Analysis & Insights team, you will perform in-depth analyses on call center data and develop actionable insights for diverse stakeholders. Your contributions will support strategic planning and operational improvements across the organization.
Key Responsibilities:
• Conduct analysis on call center interaction performance
• Improve data explainability for informed decisions
• Create forecasting models for call volumes
• Identify and communicate key performance metrics
• Collaborate with teams to translate insights into actionable strategies
Requirements:
• Degree in Mathematics, Statistics, or related area
• 8+ years of relevant experience in analytics
• Familiarity with Genesys or AWS Connect is advantageous
• Must ...
As part of the Data, Analysis & Insights team, you will perform in-depth analyses on call center data and develop actionable insights for diverse stakeholders. Your contributions will support strategic planning and operational improvements across the organization.
Key Responsibilities:
• Conduct analysis on call center interaction performance
• Improve data explainability for informed decisions
• Create forecasting models for call volumes
• Identify and communicate key performance metrics
• Collaborate with teams to translate insights into actionable strategies
Requirements:
• Degree in Mathematics, Statistics, or related area
• 8+ years of relevant experience in analytics
• Familiarity with Genesys or AWS Connect is advantageous
• Must ...
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