Opportunity Description
Job Title
HR Operations Analyst, Shared Services (Analyste opérations RH, services partagés)
Location
Longueuil, Quebec, Canada – hybrid work model (Monday to Friday, flexible hours)
About the Role
As a key member of the HR Service Centre, you will provide frontline support, ensuring a seamless employee experience while driving continuous improvement across HR processes. You will collaborate closely with HR, IT and Operations, using leading HR systems to resolve inquiries, analyze trends, and recommend service enhancements.
Key Responsibilities
- Deliver an exceptional client experience by resolving requests via phone, email, live chat, and case management efficiently and empathetically.
- Act as an ambassador of service culture, positively influencing interactions and contributing to overall employee experience.
- Use and optimize HR systems (Workday, ServiceNow, ADP, etc.) to respond to inquiries, analyze...
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