Analyst - Facilities Helpdesk

Job Description Summary

Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations. We deliver 24/7 assistance across multiple functions including service requests, inquiries, account management, complaints, follow-ups, and other facility management needs for our English‑speaking global clients.

Responsibilities

• Handle inbound and outbound calls, emails, chat communications, and ad‑hoc facility management requests
• Process customer inquiries promptly while ensuring accurate information capture and delivery
• Analyze customer needs to identify optimal response strategies that maximize satisfaction
• Take full ownership of customer issues from initial contact through complete resolution
• Create detailed work orders and monitor progress to completion with clear stakeholder communication
• Coordinate with internal ...