Analista de Customer Service , Delivery Station Customer Support

This is a full-time, permanent, non-remote position based in São José - SC and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real‑time, hands‑on support at the station to ensure our customers receive their packages on time, as promised.

This is an on‑site position with a 5x2 schedule, including weekends and holidays.

Responsibilities

• Communicating with customers via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and treating every customer with respect.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer concerns.
• Consistently composing grammatically correct, concis...