Opportunity Description
Responsibilities:
- Responded to customer inquiries, providing detailed information on airfreight services, rates, schedules, and documentation requirements.
- Coordinated with various departments to ensure the timely and efficient processing of airfreight shipments.
- Assisted customers in booking shipments, arranging pickups, and tracking shipments in transit.
- Resolved customer complaints and issues promptly, ensuring a high level of customer satisfaction.
- Ensured compliance with airfreight regulations and customs requirements throughout the shipment process.
- Maintained up-to-date records of shipment milestones and key events.
- Accurately documented customer interactions, transactions, and shipment details for reference and follow-up.
- Worked closely with the operations team to optimize processes and improve service quality for customers.
- Minimum Diploma/Degree in Business, L...
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