AI Trainer

The Team

You’ll be joining our Okta Customer Acceleration organization, a high-impact team focused on defining and optimizing the self‑service journey for our customers across Knowledge, Online Support, and Communities. Our mission is to transform the customer experience by enabling efficient, accurate, and engaging self‑service solutions.

The Opportunity

We’re looking for an experienced AI Trainer and Optimization Analyst to take full ownership of our customer support agentic experiences. This is a critical specialist role that offers the chance to directly influence millions of customer interactions annually.

Responsibilities

• Ensure the agent provides accurate, efficient, and on‑brand support.
• Manage the bot’s tone and ethical guardrails to prevent hallucination and incorrect assumptions.
• Think bigger to bring new, strategic ideas for leveraging the agentic experience for max...