AI Operations Solutions Team Lead

About Us

NRG is a leading North American energy company, powering the lives of millions of customers across the U.S. and Canada. Through its retail brands, including Direct Energy, NRG delivers energy solutions that prioritize reliability, innovation, and customer trust.

Within Direct Energy Canada, Customer Care plays a critical role in supporting customers through complex, high‑impact interactions. As customer expectations continue to evolve, Customer Care is investing in AI‑enabled capabilities to support frontline teams, improve operational efficiency, and deliver consistent, high‑quality customer experiences at scale.

About the Role

The AI Operations Solutions Team Lead is responsible for operating, stabilizing, and continuously improving AI‑enabled capabilities within Customer Care—ensuring AI solutions are reliable, scalable, trusted, and effectively embedded in day‑to‑day operations.

This is a hands‑on leadership role, combining dire...