Opportunity Description
Innovate at Ingram Micro as a Senior Product Manager for Contact Center Platforms. This hybrid position emphasizes leveraging AI to transform customer engagement.
Join Ingram Micro in a vital Senior Product Manager role, focusing on the overhaul of their global contact center setting. By owning the NICE CXone platform, you will drive improvements in customer experience and operational performance. Your expertise will be instrumental in standardizing processes and implementing AI strategies that enhance service delivery.
Key Responsibilities
- Oversee NICE CXone for strategy, performance, and roadmap
- Standardize IVR flows and improve queue configurations
- Lead platform performance stabilization initiatives
- Design and execute AI-centered customer experience models
- Establish real-time KPIs for operational visibility
Requirements
- Bachelor’s Degree or equivalent experience
- 8+ years in pro...
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