Aftersales Training Specialist

Aftersales Training Specialist

Key Responsibilities

• Deliver instructor‑led training programs for dealership aftersales personnel, including Service Managers, Service Advisors, Warranty Administrators, and other dealership staff.
• Facilitate classroom sessions, practical workshops, interactive activities, knowledge assessments, and trainee evaluations.
• Coordinate all on‑site training activities, including logistics, attendance tracking, and training administration.
• Monitor trainee performance and collect dealer feedback to identify capability gaps and recommend continuous improvement actions.
• Prepare training reports, assessment records, and dealership capability improvement analyses.
• Adapt and localize global training materials to meet the needs of the Mexican market.
• Develop training content covering service processes, customer experience, complaint handling, dealership operating standards, and customer ...