Opportunity Description
HSBC is seeking a senior practitioner to lead end-to-end customer journey optimisation in our IWPB Affluent segment in Mexico City. The role focuses on reducing friction across digital, branch, and contact centre touchpoints, delivering high-impact journeys that align with business strategy and risk controls.
With a proven ability to coordinate cross-functional squads, prioritise initiatives with clear business cases, and drive data-driven improvements, you will influence senior stakeholders and
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