Advisor Service Representative - 18 Month Contract

Temporary Full Time

What You Will Do

• Respond to inquiries from Quadrus representatives and clients via phone, fax, and e-mail.
• Provide explanations of Quadrus processes and education on the use of Investment Centre technology and other tools and resources.
• Communicate sensitive processing issues to representatives to ensure prompt resolution.
• Act as liaison between Quadrus representatives, fund companies and internal partners.
• Investigate complaints and issues, including research with fund companies.
• Achieve service standards and work to ensure compliance with National Instruments.
• Build rapport with advisors, their local leaders and field contacts.

What You Will Bring

• Completion of IFIC or Canadian Securities Course.
• Persistence in ensuring prompt resolution of customer concerns.
• Strong verbal and written communication skills.
• Strong a...