Advisor, Contact Centre Integrations (Temporary)

Overview Of Role

This position reports to the Manager, Contact Centre Integrations and partners with leaders and teams across the organization to lead initiatives that support Contact Centre Planning & Delivery and broader business priorities. The Integrations Advisor is responsible for driving a more consistent, simplified, and meaningful journey for both guests and team members by delivering cross-functional enhancements across people, process, and technology. This role leads multiple complex initiatives end-to-end, from concept through delivery, with success measured by improvements to cost-to-serve, guest experience, and employee satisfaction.

Key Responsibilities

• Lead multiple complex, cross-functional initiatives using structured project management practices, including scope definition, planning, risk and dependency management, stakeholder alignment, and delivery tracking to ensure successful execution from concept through i...