Opportunity Description
Overview
As the OPEX specialist for E business, you will be focused on process and systems improvements and troubleshooting, in the area of our E-business channels. OPEX specialists are system experts for Customer Service processes and systems (SAP, e-systems and other automation tools used by the Customer Experience organization).
Responsibilities- Expert of E-biz (EDI, BOT, My.Celanese).
- System key user for SAP, SAP interfaces, system maintenance and support focused on E-biz systems.
- Lead and support process and system troubleshooting for Customer Service in relation to Electronic Data Communication/automation.
- Knowledge retention - ensure regular review of process documentation.
- Focus on process and system improvements to support day-to-day activities of Customer Experience.
- Automation of order entry, i.e. BOT, EDI, Celanese E-commerce systems (process set-up, monitoring and error resolution).
- Troubles...
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