Opportunity Description
Strengthen your IT career as an Advanced Service Desk Technician with Alterna Savings, where customer service meets technical proficiency. The role emphasizes troubleshooting and resolving complex issues.
As a vital team member, you'll manage numerous support requests, mentor junior staff, and ensure optimal functioning of IT systems. This position requires strong technical knowledge and a dedication to continuous improvement in service delivery.
Key Responsibilities:
• Perform on-site analysis and resolution of PC problems
• Track and document service requests and solutions
• Implement hardware upgrades and repairs
• Collaborate with internal departments for support
• Conduct preventative maintenance on equipment
Requirements:
• 3 years of experience in IT support
• A+ and Office365 Certifications essential
• Proficient in Windows and MAC operating systems
• Excellent troubleshooting and network expertise
• Ability to communicate effectively with...
As a vital team member, you'll manage numerous support requests, mentor junior staff, and ensure optimal functioning of IT systems. This position requires strong technical knowledge and a dedication to continuous improvement in service delivery.
Key Responsibilities:
• Perform on-site analysis and resolution of PC problems
• Track and document service requests and solutions
• Implement hardware upgrades and repairs
• Collaborate with internal departments for support
• Conduct preventative maintenance on equipment
Requirements:
• 3 years of experience in IT support
• A+ and Office365 Certifications essential
• Proficient in Windows and MAC operating systems
• Excellent troubleshooting and network expertise
• Ability to communicate effectively with...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position