Administrator (Support & Operations)

Key Responsibilities

• Respond to and resolve service requests and incidents related to desktops, laptops, printers, and other end-user devices.
• Install, configure, and upgrade hardware and software as required.
• Troubleshoot and resolve technical issues both remotely and on-site, ensuring minimal downtime for users.
• Document support activities, solutions provided, and maintain accurate records in the ticketing system.
• Collaborate with other IT teams to elevate complex issues and ensure prompt resolution.
• Provide user training and guidance on IT systems and best practices.
• Maintain inventory of IT equipment and coordinate with vendors for repairs or replacements.

Skill Requirements

• Proven experience in field service or deskside support roles.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common desktop applications.
• Fami...