Admin Executive (Aftersales Service)

Job Description

Key Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.

• Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.

• Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.

• Oversee grading operations, including parts extraction and systematic stocktaking activities.

• Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.

• Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).

• Maintain and administer the CRM system, including serial number database updates and model code configuration during new p...