ACCOUNT MANAGER, VIRTUAL BUSINESS CENTER – Toronto, Halton, Mississauga or Ottawa

Position Overview

Account Manager, Virtual Business Centre is responsible for maintaining client relationships in the small and steady business segment by phone or electronically, with a view to fostering business development and repeat business.

Responsibilities

• Develop and implement a customer relationship retention/growth strategy to build a long‑term profitable loan portfolio with existing clients while providing a high level of customer service.
• Identify and develop new business opportunities for financing and consulting with a focus on developing existing portfolios.
• Manage a portfolio mix of borrowing companies, ensuring effective relationship management.
• Develop and execute an individual marketing plan to ensure alignment with VBC strategy and portfolio objectives while meeting financial objectives related to forecasted loss rate, profitability, revenue growth, and retention of clients.
• Use sound credit jud...