Account Manager (Peterborough)

The Account Manager is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients.

Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies via telephone, email, and client visits.
• Expanding relationships within clients at multiple levels to include key decision makers (executive, IT, finance, transportation, etc.).
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Identifying and presenting areas for potential improvement.
• Uncovering additional sources of revenue from assigned clients, including logistics, CDN/US brokerage, and consulting.
• Informing customers about other products the company offers, including technology.
• Achieving client relationship targets, sales goals, and KPIs as set by the Senior VP of Client Relations.
• Escalating and resolvi...