9-1-1 Emergency Dispatcher

The Opportunity

Working in a team environment, the incumbent is responsible for receiving, evaluating, coordinating and dispatching various requests for assistance or response of local and/or regional emergency services and other related agencies. This position demands the use and operation of a variety of communications and computer equipment. Additionally, the incumbent provides required data entry and generates required reports.

Top Key Responsibilities

• Answer and assess 9-1-1 and non-emergency calls; determine appropriate response and coordinate dispatch
• Transfer and coordinate calls between internal teams and external emergency agencies as required
• Maintain clear, accurate, and timely communication with responders and partner agencies
• Operate and troubleshoot communication systems (CAD, radio, telephone, and records systems)
• Accurately enter, manage, and review incident ...