24/7 IT Systems Engineer — L2 Support & Infra Ops

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Job Responsibility:

• ProvideL2supportin incident,request, changeandproblemmanagementrelated to server and DB operations in Windows and Unixoperating systems.

• Provide L2 support covering 24/7 and participate in Major incidents.

• EnsureSLA for incidents and service requests are met with high quality of work.

• Ensure KPIs,such asbreach case target, MTTR and escalation target is met.

• Install and upgrade firmware for hardware and operating systems, apply patches andimplement changes when required.

• Diagnose and troubleshoot OS/hardware...