Opportunity Description
Thales in Mexico City is looking for an Operations and Support Engineer – Level 1 to provide Tier I technical support and incident management for hosted services. This role involves interacting with customers, managing incidents, and ensuring SLA adherence.
The ideal candidate will have at least 2 years of experience in operations or support and a bachelor's degree in Engineering or Science. Knowledge of networking, cloud solutions, and ITIL best practices is also important.
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